OCTA ACCESS RESERVATION REPORT

Thank you for taking the time to fill out this form.
Please be as accurate and complete as possible.
RESERVATION PROCESS 
(COMPLETE FOR FIRST TRIP RESERVED IN CALL ONLY)
1.  NAME:
2.  METRO WHEELS IDENTIFICATION NUMBER:
 
3.  DATE OF CALL:
  Year
4.  TIME CALLED
5.  IF PLACED ON HOLD, HOW MANY MINUTES DID YOU WAIT?
6.  DAYS BEFORE THE REQUESTED TRIP.
7.  IF REQUESTING ROUND TRIP, DID YOU GET RESERVATION FOR BOTH ENDS OF THE TRIP IN THE INITIAL CALL?
YES NO  NA
8.  IF PART OR ALL OF YOU TRIP WAS UNSCHEDULED, WERE YOU PROMISED A CALL BACK?
YES NO NA
9. IF CALL WAS PROMISED, WERE YOU CALLED?
YES NO NA

DID RESERVATION OPERATOR:
10.  IDENTIFY THE COMPANY & GIVE OWN NAME?
YES NO
11  RESERVATION OPERATOR'S NAME:
12.  REPEAT TRIP INFORMATION FOR ACCURACY?
YES NO
13.  GIVE 20 MINUTE WINDOW FOR EACH TRIP?
YES NO
14.  ACT IN PROFESSIONAL & COURTEOUS MANNER?
YES NO 
 

GENERAL COMMENTS:

 

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