San Joaquin Regional Transit District
Dial-A-Ride
Call Center Report

	COMPLETE FOR ALL CALLS
1.	Metro Wheels I.D. Number
2.	Date Of Call Year
3.	Time of Call:
4.	Date of Requested Trip Year
5.	type of call
6.	were you able to get through in the first call? Yes No
7.	if placed on hold, how many minutes did you wait? (actual minutes on hold if over 10)
	DID THE AGENT
8.	i.D. company and give own name? Yes No
9.	Agent's Name
10.	Act Professional and courteous Yes No
	reservation & change calls
11.	if requesting round trip, did you get reservations for both ends of the trip in first call?
12.	did operator repeat trip info for accuracy?
13.	did operator give pick-up Window for each trip?
	Dispatch - Did Dispatcher...
14.	give you an eTA?
15.	give accurate information?
16	solve problem in first call?
17	minutes before problem was resolved?
	comments

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